At Tipsell, we always place our customers above all else. As such everything we do is dedicated to delivering outstanding customer service and offering low prices.
The information you share with Tipsell permits us to deliver the products and services you need and want while offering you the very best shopping experience.
It's our pledge to customers that we value the trust you place in us and the privacy of the information you provide. Part of delivering superior customer service includes ensuring that we're developing a relationship of trust with customers. Our way into that is to allow you to know in a transparent, prominent, and an easily accessible way how we collect, use, share, and above all safeguard your personal information.
Our Policy sketches:
How and why we procure your personal information;
How your personal information is utilized and secured;
When and to whom we provide your personal information; and
What options you have about how we collect, utilize, and share your personal information.
Our Policy incorporates how and why we collect, utilize, defend, and share your personal information:
At Tipsell retail stores in the UK, and
On our websites and mobile services where this Policy is presented.
Our Policy concentrates on personal information – information that identifies you or reasonably can be associated with information that identifies you.
For instance, when you place an item on layaway or place an order online, we gather personal information, such as name, address, phone number, and credit or debit card information.
What is Our Commitment to Accountability?
We demand our affiliates, business partners, and service providers to manage your personal information appropriately.
We have assigned a team of competent associates who are liable for helping to ensure compliance with this Policy. We necessitate all those who manage customers’ personal information to do so appropriately and in line with our policies.
What Kinds of Information Do We Collect?
We collect two categories of information: (1) information we obtain from you and (2) information we obtain from others. Information we obtain from you comprises of information you share with us, for example, when you create an account on one of our websites. This also contains information you offer us through technology, such as through a cookie stored on your computer when you browse our websites. We also obtain information from other sources to assist us in enhancing our records, better the personalization of our service to you, and identify fraud. Our goal is to limit the information we collect to the information required to support our business.
We gather information to deliver the products and services you ask for and to help better your shopping experience. We collect information from you in various ways when you interact with our stores, websites, and mobile services.
Information We Obtain From You
You share information with us in several ways in our stores and online. For example, you share information when you:
Perform an in-store or online purchase, or other transaction, with us;
Make an account on one of our websites or mobile services;
Use a gift registry or make a mobile shopping list;
Participate in our programs offered;
Perform a transaction or request a service where we gather information (including when essential by law, such as hunting and fishing licenses);
Ask for customer service or contact us;
Leave a comment or review on one of our social media pages, or post a rating, review or other user-generated content on one of our websites or mobile services;
Take part in a contest, sweepstake, promotion, or survey.
When you participate in these activities, you may share different types of personal information with us, such as your name, email address, geolocation or postal address, phone number, date of birth, and payment particulars.
You also make information available to us in other ways through technology. Some of this information may be connected to you personally. This information assists our websites and mobile services function properly and helps our customer marketing and analytics efforts – our work to comprehend our customers’ needs and deliver information about our products and services. Here are some examples:
Device Information: We collect technical information when you enter our websites or use our mobile applications or services. This contains information such as Internet Protocol (IP) address, the type of mobile device you use, your device operating system and browser type, a unique device identifier, the address of referring websites, the way you navigate through our websites, and other information about your session on our websites.
Browsing Information: We use technologies such as cookies, web beacons, and mobile device identifiers to gather information about the use of our websites and mobile services. Cookies enable us to deliver you relevant information as you use or return to our sites. Web beacons enable us to see if a certain page was visited, an email was opened, or if ad banners on our websites and other sites were effective. We use these technologies to deliver a continuous and more personalized shopping experience for you. See “What Are Your Options?” below for more information.
Location Information: We may gather information about your location when your device is set to supply location information. For example, your device’s GPS signal enables us to show you the nearest Tipsell stores. We may be able to detect the location of a mobile device in stores where we offer free WiFi access to the customers. Through mobile services, Bluetooth technology in our stores may enable us to show you nearby products that may interest you. See “What Are Your Options?” below for more information.
Cameras: We use cameras in store for security and operations, for example, to aid us in improving the layout of our stores to better serve our customers.
Information We Obtain From Other Sources
We obtain information about you from other sources to aid us in correcting or enhancing our records, develop the quality or personalization of our service to you, and identify or inhibit fraud. We collect personal information from consumer reporting agencies in association with products or services that involve financial risk to Tipsell, such as transactions in which Tipsell extends you financing.
How Do We Utilize Your Personal Information?
We utilize your personal information to deliver products and services to you, such as to satisfy your requests for products or to allow us to personalize our offerings to you. We also utilize your personal information to aid our business functions, such as fraud inhibition, marketing, and legal functions.
Some examples are:
To satisfy your requests for products and services and communicate with you about those requests;
To register and service your account;
To govern contests, sweepstakes, promotions, and surveys;
To offer customer service and alert you to product information, including recalls;
To assist us in personalizing our service offerings, websites, mobile services, and advertising;
To allow us to improve your experience in our stores and through our websites and mobile services;
To send you information regarding our products, services, and promotions;
To respond to reviews, comments, or other feedback you deliver us; and
To safeguard the security and integrity of our websites, mobile services, and our business.
To do this, we bring together personal and non-personal information, collected online and offline, including information from third-party sources. We also transfer or share your personal information within our corporate family of companies, for these purposes, within the boundary permitted by law.
How Do We Share Your Personal Information Outside of Tipsell?
We will not trade or rent your personal information. We may share your personal information in situations, such as to conduct our business, when legally bound, or with your permission.
We will not share your personal information outside of our corporate family of companies, except in the following situations:
We share personal information about you with service renderers that assist with our business activities, including shipping vendors, billing and refund vendors, payment card processors, and businesses that help us improve our products and services. We oblige our service renderers to keep your personal information safe. We do not tolerate our service renderers to use or share your personal information for any purpose other than rendering services on our behalf. Your personal information may be stored and processed by our service renderers in the UK or other locations where the service renderers or Tipsell maintain facilities.
Products and Services Offered by Other Companies
We will sometimes enable other companies to offer their products or services to our customers, such as through Tipsell.com Marketplace retailers. You may purchase products or services from these other companies at our stores or through our websites or mobile services. When you buy these products or services, we identify the other company and share with this company personal information related to your purchase of their products and services.
Co-Branded Products and Services
We may share your personal information with businesses that offer co-branded products or services. These businesses are restricted from using your personal information for purposes other than offering you these co-branded products and services.
Legal Demands and Safety of Our Company and Others
We may share your personal information in other special situations, which include circumstances when sharing is demanded by law, or we believe sharing will help to defend the safety, property, or rights of Tipsell, our customers, our affiliates, or other persons. Examples include:
Defending the health or safety of customers;
Addressing crimes committed on Tipsell property;
Detecting and addressing fraud or financial risk;
Supplying personal information from cameras to law enforcement at their written request;
Responding to a search warrant or other valid legal inquiry;
Responding to an investigative body in the case of breaking of an agreement or violation of the law.
In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor company. We will use sensible measures to help ensure that any successor treats your information in line with this Policy.
With Your Consent
In any context other than those described above, we will ask for your affirmative consent before we share your personal information outside of our corporate family of companies, and we also will not trade or rent your personal information.
What are Your Options?
You have options about the several ways we collect, use, and share your personal information.
You can convey us your marketing inclinations with Tipsell by visiting the Tipsell Communication Preferences & Alerts page.
We also personalize your experience on our sites and mobile services by showing you advertisements from Tipsell or our advertising partners that are customized to your interests.
Some of our mobile applications use your device’s location information. You can change the settings of your mobile device at any time to control whether your device transmits this location information. We may also provide additional controls on our use of your mobile location information.
We want to offer you options about the various ways we collect, use, or share your personal information. These options are described below.
We offer an opt-in standard for phone and text messages. We use an opt-in standard for sharing personal information with businesses outside our corporate family of companies for their use in direct marketing, such as sending you promotions. Opt-in means we will commence the activity only with your affirmative consent.
We offer an opt-out standard for email or for other correspondence, such as postal mail. Opt-out means we may contact you, but will discontinue upon your request (as described below).
Additionally, these standards may not be available to Tipsell-branded credit card offerings as these are delivered through affiliated financial institutions. However, you can select to discontinue receiving certain screened offers of credit.
You can deliver us your marketing preferences by visiting our Communication Preferences & Alerts page. The Communication Preferences & Alerts page enables you at any time to update or modify your preferences about receiving marketing materials. Or you may contact the Privacy Office as described in the “Contact Us” section below.
If you contact us by email or mail, please make sure to include your full name, the types of communications you would like to accept or not accept, and your pertinent contact information. For example, if you would like to opt-out of mail, include your mailing address. Please allow enough time for your marketing preferences to be processed. It may take up to ten days to process your requests pertaining to email and up to 30 days to process your requests pertaining to telephone calls, text messages, and sharing information with your approval.
Please note that postal mailings are often prepared many weeks earlier, and you may continue to receive mail for six to ten weeks.
Since we do not admit opt-out requests from third parties, such as catalog opt-out services, please communicate your request directly to us through one of the methods mentioned above.
Please recognize that, even if you opted out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. Some instances are contacts for customer service, product information, service or reminder notices, customer surveys, or recalls. We may also need to contact you with questions or information concerning your order.
Interest-Based Advertising Preferences
We personalize your experience on our sites and mobile services by showing you advertisements that are customized according to your interests. For example, if you browse or shop for electronics with us or on other sites, we may show you ads for electronics as you continue to surf the Internet. For more information about browsing information see “Information We Obtain From You.”
We show you advertisements pertaining to Tipsell or our advertising partners. We are connected to ad networks that may use your browsing history across participating websites and mobile services to show you interest-based advertisements. You may also see ads for Tipsell on participating websites and mobile services based on how you surf. We do not share personal information about you with businesses that advertise on our websites without your approval.
Mobile Location Settings
Some of our mobile services utilize your device’s location information. You can change the settings of your mobile device at any time to control whether your device transmits this location information. Check your device instructions to know more about these settings. In addition, we may provide you controls on our use of your mobile location information. See “What Kinds of Information Do We Collect?” above for more information on the kinds of location information we collect.
How to Access and Update Your Personal Information?
We offer you various ways to access or update your personal information, such as contact and account information. We also deploy reasonable measures to keep your personal information correct and complete.
You can access or update your personal information, such as contact or account information, in the following ways:
If you have an account on one of our websites, log into your account. Once you do, you will be able to enter and update your personal contact information and payment information, in addition to contact information for recipients you have designated.
Contact us in any of the ways presented in the “Contact Us” section at the bottom of this Policy. Please provide your current contact information, the information you are interested in accessing, and your requested changes. We will supply you the personal information requested if it is reasonably available, unless it oversteps on the privacy of other individuals, and subject to reasonable limitations imposed by law and internal procedures. Otherwise, we will describe the types of information
we usually collect. We will provide access and make the modifications you request, or will provide an explanation of what actions we will be able to take in response to the request.
If you want to access your personal information pertaining to a specified service rendered to you by a Tipsell service renderer or business partner, we will refer you to the service renderer or business partner. In that case, please contact us via the “Contact Us” section below.
How Do We Safeguard Your Personal Information?
We recognize the significance of maintaining the security of our customers’ personal information. We deploy reasonable security measures, including physical, administrative, and technical safeguards to defend your personal information.
We have a team of associates who are liable for assisting to defend the security of your information. Whether you are shopping on our websites, through our mobile services, or in our stores, we deploy practical security measures, including physical, administrative, and technical safeguards. These measures may involve security access controls or other physical security safeguards, information security technologies and policies, procedures to assist in ensuring the proper disposal of information, and training programs.
Here are some examples of security measures we employ to protect your personal information:
Passwords are mandatory to access your online account and to protect your account information. You are requested to keep this password confidential.
Encryption technology, called Secure Sockets Layer (SSL), assists in safeguarding personal information in particular areas of our websites during transport across the Internet. The presence of SSL encryption may be specified by https in the browser URL or the image of a closed lock or solid key in the browser window. These signs may not be present in mobile services that use SSL.
For payment card information, we utilize secured networks, encryption or other protection of cardholder data, physical and technical access controls, monitoring and tests of security systems, and other information security measures to help safeguard your information.
How Does Tipsell Protect the Privacy of Children Online?
Our websites and mobile services are intended for a general audience and are not directed towards children.
We acknowledge the significance of defending children's online privacy. In order to protect the privacy of children, Tipsell websites and mobile services knowingly collect personal information from children under the age of 13 only with prior parental approval or as permitted by law. Please Contact Us if you believe we may have collected information from your child through our websites or mobile services and we will take necessary steps to delete it.
Contact our Customer Service Team or write to us with any questions or comments regarding this Policy or concerning how we handle your personal information.
Our mailing address is:
Tipsell Stores Ltd.
For store experience, marketing preferences, and general feedback/questions, visit Store and Corporate Feedback.
How Will I Know if this Policy Changes?