Returns / Exchange

In the case, you change your mind about any products bought you can return them to us (not applicable for grooming products, pierced jewellery or swimwear if the hygiene seal has been removed or any other product that cannot be returned for health or hygiene reasons) within 14 days of the order being delivered to you, provided:

The products are unworn and unwashed (and there are no signs of transfer of any make-up, or other stains, or fragrance);
If shoes, the products are unworn and show no signs of being worn;
The products have all tags intact and attached and are returned with proper dispatch and order details.

We will refund the price that you paid for the products considering any rebates or promotions applied when you paid for the products. The refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the Items.

You can cancel your subscription to the Delivery Service at any time within 14 days of your placing of the order for the Delivery Service and receive a full refund of the subscription fee paid for the Delivery Service (“Delivery Service Cancellation Period”) provided you have not used the Delivery Service in the Delivery Service Cancellation Period. If you use the Services within the Delivery Service Cancellation Period, you will not be entitled to cancel the order and receive a full or partial refund. Please note that when you sign up to the Delivery Service you agree to the immediate commencement of the service and not expect a period of delay before commencement. If you, therefore, use the service, you will lose your right to cancel and to receive a refund. To cancel you will need to contact Customer Support at

The above does not affect your statutory rights.

Please note that this policy only applies to items you have purchased on the Sites. For Items purchased from other sources, you will need to check the returns policies of the applicable source.